Education
- Masters of Design
IIT Institute of Design, 2015
Focused on human-centered design, ethnographic research, and design strategy. - B.A., Visual Arts
Bowdoin College, 2010
Fine Arts major with focus on architecture, environmental studies, and furniture design.
Skills
- Experience Design
Building functional, engaging interfaces and guiding experience strategy across all platforms and touchpoints. - Design Research
Planning, executing, and analyzing primary research, workshops, and usability studies. - Design Leadership
Growing and managing productive creative environments while streamlining internal processes.
Experience
Director of Product Design at Thimble
Remote · June 2024 – Present
- Hire, manage, and develop Thimble’s design team to meet the needs of our growing commercial insurance platform.
- Oversee all product design initiatives, workflows, and strategy for small business insurance consumers and brokers.
- Collaborate with Product, Engineering, Underwriting, and leadership to ensure a high standard of design delivery and implementation.
Lead Product Designer at Thimble
Remote · May 2021 – May 2024
- UX specialist on the Product team, building an approachable business insurance experience tailored to first-time buyers.
- Hired and managed a team including UI Design, Content Strategy, and Product Design skillsets.
- Drove significant ARR growth by expanding the purchase funnel from one insurance product to a full suite of business insurance products.
- Continually optimized to improve conversion and achieve key business goals based on metrics and performance.
Lead Conversational Designer at Xfinity Assistant
Remote · April 2020 – May 2021
- Accelerated the growth of Comcast’s natural language chat support bot during COVID-19's impact on in-person support.
- Defined and implemented an end-to-end product design process and mentored junior designers.
- Increased issue resolution rates by 10%+ while engagement grew 500%, resulting in $23.6M+ operational savings.
Lead Design Strategist at Comcast Journey Lab
Philadelphia · Dec 2019 – Apr 2020
- Provided UX expertise to an interdisciplinary internal consultancy focused on new opportunity spaces.
- Engaged internal stakeholders and executives with workshops and current-state analysis.
Senior Product Designer at Xfinity Mobile
Philadelphia · June 2017 – Dec 2019
- Delivered a zero-to-one launch of the primary CS and sales interface for Xfinity Mobile.
- Led user research and validation testing on-site in call center and retail environments.
User Experience Designer at Moment
New York · Sept 2015 – June 2017
- Design consultancy serving highly regulated financial clients.